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Your privacy matters to us
We collect only necessary data to provide our services. We do not sell user data. We follow applicable Canadian and U.S. privacy regulations.
To Process Payments: We collect payment information, billing address, and transaction history. Payment details are handled securely by Stripe; we do not store full card numbers on our servers.
To Verify Identities: We may collect identification documents and contact information to verify your identity and prevent fraud.
To Prevent Fraud: We collect device information, IP addresses, and usage patterns to detect and prevent fraudulent activity.
To Deliver Notifications: We collect email addresses and phone numbers to send transaction confirmations, updates, and important account information.
Spotify Artist Import: If you choose to connect Spotify, we request permission to read your followed artists and top artists so you can import artist notification favorites. We store encrypted Spotify access credentials only as needed to operate the import feature. We do not use Spotify data for advertising, resale, machine learning training, or unrelated purposes.
We do not sell user data. Your personal information is used solely to provide and improve our services. We do not share your data with third parties for marketing purposes.
We implement industry-standard security measures to protect your data:
Depending on your location, you may have the right to:
You can disconnect Spotify from Account > Notifications at any time. Disconnecting removes our stored Spotify connection credentials and stops future Spotify artist imports. Artist notification favorites you explicitly imported into TrueFanTix can be removed from your notification interests.
We follow applicable Canadian and U.S. privacy regulations including PIPEDA (Canada) and applicable state privacy laws in the United States. We are committed to transparency and will notify users of any significant changes to this policy.