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Trust is built into the platform
TrueFanTix does not take custody of tickets before listing. Sellers keep tickets with their original ticket provider until a purchase is made, and buyer payment is protected until delivery is confirmed.
Sellers are not paid until ticket delivery is confirmed
Sellers submit transfer proof and buyers confirm receipt
Payouts are paused if a buyer reports a delivery issue
We verify listings and transactions in layers:
Sellers must use a verified account before listing tickets
We check listing details, receipt evidence, event information, and face-value pricing rules
Sellers provide transfer proof, buyers confirm receipt, and our team reviews edge cases or disputes
Each seller builds a public reputation score based on:
Feedback from every transaction
Track record of completed sales
How issues were resolved
If a buyer opens a dispute:
Seller payout is paused - No money changes hands until resolved
Evidence is reviewed - Both parties can submit documentation
Admin resolves fairly - Impartial decision based on evidence
We combine automation with human oversight to maintain marketplace integrity.