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Frequently Asked Questions
TrueFanTix uses secure payment processing via Stripe Connect Express.
Buyers pay securely by card through Stripe's secure payment system.
Seller payouts are handled automatically through Stripe Connect once the transaction is complete and any dispute window has passed.
Buyer payment is processed at checkout. The seller payout is held until ticket delivery is confirmed and any dispute window has passed.
The admin fee (8.75%, with a $5.00 minimum per order) covers processing costs including payment gateway fees, payment protection, platform maintenance, and dispute resolution systems. Most of the admin fee goes toward paying for the services required to run the site securely.
We maintain separate CAD and USD accounts. Payments are made in their original currency to ensure transparency and avoid conversion fees.
Yes. We never store your full card details on our servers. All payment information is handled securely by Stripe, which is PCI DSS compliant.